IT Service and Application Support Specialist | 2025-112-03 Mitarbeiter IT-Service und Anwendungsbetreuung m/w/d im Amt für Organisation und Digital

Job Summary

This role is for an IT Service and Application Support Specialist within the Office for Organization and Digitalization, acting as the primary point of contact for users in a modern administrative environment. Day-to-day, you will be responsible for providing first-level support, handling IT disruptions and service requests in an ITSM system, and supporting departments with IT-related questions and the use of specialized software applications. You will also be involved in optimizing service processes and collaborating closely with various departments to ensure efficient operations. This position offers the chance to actively shape the IT service of a public administration, providing a future-oriented work environment with room for personal and professional development, including ITIL and ITSM training.