SAP Ariba Guided Buying Support Specialist | SAP Ariba Support Specialist Guided Buying (m/w/d)

Job Summary

This role is ideal for an IT or commercially trained professional looking to specialize in SAP Ariba Guided Buying support within an international technology group in Erlangen. Day-to-day responsibilities focus heavily on managing and resolving Service Tickets and Incidents related to SAP Ariba Guided Buying, ensuring all issues are addressed within defined Service Level Agreements (SLAs). The specialist will provide critical first-line support, assisting users with navigation, operation, and simple technical queries, while escalating complex matters appropriately. Key qualifications include initial experience in IT support or Service Desk environments and basic knowledge of SAP Ariba Guided Buying, or a strong willingness to quickly master the system. Success in this role requires a highly service-oriented approach, structured ticket handling, and reliable prioritization skills, making it an excellent opportunity to gain specialized SAP support experience.