Service Operator for Monitoring and Service Desk in Building Technology | Service Operator (w/m/d) im Monitoring und Service Desk für Gebäudetechnik 

Job Summary

This critical role places the Service Operator at the heart of ensuring the security and availability of customer building technology systems. Day-to-day responsibilities include continuous monitoring of technical building installations via a central Service Desk, independently responding to fault reports, and ensuring system uptime. The operator will qualify and analyze problems using technical expertise, providing proactive solutions within First Level Support. A strong focus is placed on meticulous documentation using modern monitoring and ticketing systems, and effective communication with customers, internal departments, and external service providers. The ideal candidate has a technical vocational background (Building Technology, Electrical Engineering, or IT) with practical experience in service or support, excellent IT knowledge, and familiarity with ITIL or Incident Management processes. This position is attractive for professionals seeking responsibility, technical challenge resolution, and the opportunity to support projects across the DACH region, requiring shift work availability.