IT Support Specialist (1st & 2nd Level) | IT-Support Mitarbeiter (m/w/d) 1st & 2nd Level

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support, handling customer inquiries via phone and ticketing systems. The specialist will be responsible for supporting various IT technologies including servers, clients, storage, networks, and firewalls, with a strong focus on Windows and Linux systems. Key tasks include administration, monitoring of customer systems, and meticulous documentation. Candidates should possess a strong background in IT, proven experience in Microsoft environments, including Office 365, and excellent troubleshooting skills for both hardware and software issues. This position offers an attractive opportunity for IT professionals seeking a stable, full-time role with a focus on continuous learning and work-life balance within a supportive company culture.