IT Service Desk Specialist | IT Service Desk Mitarbeiter (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist who will be the first point of contact for software and hardware support queries, handling both 1st and 2nd level support. The specialist will monitor support ticket statuses, oversee company technologies and software solutions, and escalate complex issues to relevant departments. Key responsibilities also include installing, configuring, and de-installing workstation systems and peripherals, implementing project requirements, and generating service reports. This position offers a permanent contract, attractive compensation, flexible working hours, and opportunities for professional development within a large, family-owned IT service provider in Germany. It's an excellent opportunity for both experienced professionals and career starters in IT.