1st-Level IT Support Specialist | 1st-Level IT-Support (m/w/d)

Job Summary

This role is for an IT Support Specialist passionate about IT infrastructure and problem-solving, located in Ostwestfalen. The successful candidate will be responsible for classifying and analyzing IT issues related to both hardware and software. Key duties include documenting incidents and requests using a ticketing system and escalating complex problems to 2nd-level support when initial solutions are not found. This position offers a permanent contract, flexible working hours, attractive compensation, and opportunities for professional development. Ideal candidates will have a background in IT, strong service orientation, and initial professional experience in IT support, particularly with client/server management.