Onsite IT Support Technician (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

This role is for an Onsite IT Support Technician specializing in Windows 10 and Office 365 environments within a banking group in Frankfurt am Main. The successful candidate will be responsible for diagnosing and resolving IT disruptions, managing change requests, and ensuring compliance with Service Level Agreements (SLAs). Key responsibilities include handling incoming support requests via phone, email, and ticketing systems, as well as meticulous documentation of issues and solutions in an ITSM tool. This position offers an excellent opportunity for career starters or those transitioning into IT, providing a secure, permanent employment with predictable working hours and a supportive team. It is a great chance to establish a career in the IT industry, even with initial professional experience or a relevant IT vocational qualification.