Service and Support Specialist | Mitarbeiter Service und Support (m/w/d)

Job Summary

This role involves joining a dynamic team at FERCHAU Rosenheim, focusing on providing expert service and support for robust smartphones, tablets, and other electronic devices. Day-to-day tasks include critical error diagnosis, repair execution, and comprehensive quality assurance testing. The specialist will manage the full repair lifecycle, including creating cost estimates and invoices. A key component is friendly and professional customer consultation via phone, email, and chat, addressing product inquiries and resolving technical challenges related to both hardware and software. Candidates should bring experience in electronics fault diagnosis, familiarity with Android and Windows operating systems, and strong communication skills in both German and English. This position offers an attractive opportunity to contribute to innovative projects and benefit from flexible working hours and professional development support.