Specialist Infrastructure and Data Management in Customer Service & Sales | Spezialist (m/w/d) Infrastruktur- und Datenmanagement im Kundenservice & Vertrieb

Job Summary

This role involves providing technical and content-related support for infrastructure and data management within the customer service and sales division. The specialist will actively shape change processes related to telephony and task management using software solutions like OmniVista, CCS, and Telesys. A key part of the job includes creating evaluations and reports with tools such as PowerBI, Power Pivot, Excel, and Power Query to continuously enhance efficiency and quality. Ideal candidates will have a background in commercial or IT fields, strong technical affinity, and proven experience in managing dialogue centers and handling large datasets. This position offers an opportunity to work autonomously, contribute to significant projects, and engage in continuous professional development within a supportive environment.