IT Specialist / Customer Support / IT Support | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role is ideal for a dedicated IT Specialist in System Integration, or a qualified career changer, looking to join a fast-growing IT department within a modern full-service media agency. The primary focus is providing first-class technical support to small and medium-sized enterprise clients via phone and online channels. Day-to-day responsibilities include registering and managing domains, analyzing and resolving technical issues related to email accounts, and utilizing remote maintenance software for troubleshooting. The successful candidate must possess strong technical problem-solving abilities and be ready for varied, independent work within a friendly, future-oriented team environment characterized by flat hierarchies. This position offers stable core working hours, opportunities for personalized professional development, and a permanent contract.