Service Manager, IT and Media Services for Medicine | Service Manager*in (m/w/d) "IT- und Mediendienste Medizin"

Job Summary

This role involves shaping and managing IT services for the Faculty of Medicine at Bielefeld University, acting as the critical link between the Faculty and the central IT Service Center (BITS). The Service Manager will cover the functions of Business Relationship Manager, Demand Manager, and Service Level Manager, proactively identifying IT service requirements, capturing customer needs, and coordinating the development and implementation of technical solutions with BITS departments. Key responsibilities include project leadership for solution implementation, generating service and ticket reports, and conducting regular service review meetings. Success in this position requires a strong background in IT service management, broad technical knowledge in server, network, and desktop management, excellent consulting skills, and proficiency in both German and English. This is an opportunity to work in a modern university IT environment, offering a secure, full-time, permanent position with flexible work arrangements.