Customer Support Specialist for Digital Protection Devices | Customer Support (f/m/d) for Protection Devices

Job Summary

This role involves utilizing deep technical expertise in digital protection technology to provide advanced customer support for a wide range of protection applications, including transmission lines, busbars, transformers, and complex electrical machines. Day-to-day responsibilities include proactively handling technical inquiries, reproducing complex customer problems, and developing innovative solutions. The specialist will work closely with customers and collaborate within an interdisciplinary team spanning Development, Product Management, Project Execution, and Sales. A key focus is leveraging comprehensive technical documentation and lab test environments to find and improve solutions. The ideal candidate holds a university degree in Electrical or Power Engineering, possesses demonstrable multi-year experience in digital protection products and applications, and exhibits strong problem-solving skills, customer orientation, and adaptability. Success in this position contributes directly to achieving performance targets and sustainably increasing global customer satisfaction.