System Specialist Operations | System Specialist Operations (m/w/d)

Job Summary

This role is for a dedicated System Specialist Operations professional responsible for the independent and autonomous execution of 2nd Level Support for applications, services, and infrastructure. Day-to-day tasks involve defining and tracking Service Level Agreements (SLAs) and Service KPIs, proactively monitoring compliance, and initiating optimization measures with engineering teams to prevent customer-impacting incidents. The specialist will also manage escalations up to the group management level and support the roll-out of new systems, services, and software. Key qualifications include a technical background, extensive experience in IT application or Telco network operations, and strong analytical, conceptual, and organizational skills. Proficiency in Unix/Linux and networking protocols (TCP/IP) is highly beneficial, along with good English language skills (B1 level). This position offers the opportunity to shape the future of connectivity within a major telecommunications company, focusing on service quality and customer satisfaction.