IT Service Technician 2nd Level Remote Support | Servicetechniker 2nd Level Remote Support (m/w/d)

Job Summary

This role as an IT Service Technician 2nd Level Remote Support, located in Wolfsburg, offers a long-term perspective supporting the IT workstations of a major automotive manufacturer. Day-to-day responsibilities include managing the escalation process and handling 1st and 2nd level support tickets. A crucial aspect of the job is providing comprehensive remote support to end-users both domestically and internationally, managing diverse IT environments encompassing Windows clients (Windows 10), Linux, and OSX. Candidates should possess initial professional experience in administering these systems, along with proficiency in MS Office and mobile devices. Strong hardware knowledge (PCs, notebooks, workstations) and prior experience in onsite or remote user support are essential. This position is initially temporary with a strong option for permanent employment, offering intensive onboarding and excellent opportunities for professional development.