IT Helpdesk Employee | IT-Helpdesk Mitarbeiter (m/w/d) - 070126-1-HAM

Job Summary

This role involves providing professional First-Level Support within a large corporate environment, focusing on resolving software and hardware issues. Day-to-day responsibilities include receiving, prioritizing, classifying, and meticulously documenting disturbances within the ticketing system. The Helpdesk Employee will conduct initial error analyses, implement appropriate resolution measures, and provide remote support to find solutions. More complex issues will be escalated to specialized support units. The ideal candidate possesses a completed IT vocational training or relevant professional experience, strong affinity for IT, and proficiency with Windows 10 and Microsoft Office 365. This position offers an excellent opportunity for both career starters and lateral entrants to gain valuable experience in complex project environments while working for a well-established IT service provider in Hamburg.