IT Support Specialist (2nd Level) | Fachinformatiker für unseren Fachsupport (all genders)

Job Summary

This role is designed for an IT professional seeking to provide specialized technical and functional Second Level support to a diverse customer base, primarily focusing on the healthcare and public sectors. Key daily tasks involve efficiently processing a variety of support inquiries, diagnosing complex technical issues, and resolving fault reports. The specialist is responsible for independently managing response and processing times, and ensuring qualified escalation and follow-up of unresolved tickets to 3rd Level support. The ideal candidate possesses a completed IT qualification, such as an IT Specialist for System Integration, coupled with proven experience in technical fault analysis and troubleshooting. Desirable skills include knowledge of software testing and database administration. This position offers excellent career development through tailored training and certifications, flexibility to balance professional and personal life, and the opportunity to work in an agile, supportive, and dog-friendly office environment across Germany and Czechia.