IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for a highly service-oriented IT Support Specialist joining a renowned IT Service Provider focused on the media industry in Ismaning, near Munich. Day-to-day responsibilities include managing IT ticketing systems, adhering to SLAs, and providing competent, straightforward customer assistance. A core part of the job involves the configuration and support of complex Microsoft Cloud environments, including Office 365, Teams, SharePoint Online, OneDrive, and Azure. Candidates should possess an IT education or equivalent qualification, coupled with strong practical knowledge of PC, server, and network infrastructure, alongside expertise in Microsoft Windows and Active Directory. The position offers a secure, future-oriented workplace with attractive benefits such as remote work options, high-quality hardware, and opportunities to contribute to automation using tools like PowerShell and CMD, making it an excellent fit for professionals seeking diverse technical challenges.