IT Support Specialist, Help Desk | "Mein Sport? IT Support!", Supporter (m/w/d) im Help Desk

Job Summary

This role is for an IT Support Specialist based in the Nuremberg region, focusing on providing comprehensive technical assistance via phone, written communication, and remote access. Key responsibilities include consulting, maintenance of IT systems, and managing the entire lifecycle of support requests using a ticketing system (acceptance, classification, and processing). Furthermore, the specialist will actively contribute to IT projects such as system migrations and rollouts. Candidates must possess completed vocational training as an IT Specialist for System Integration or an equivalent qualification, coupled with initial professional experience in IT support. Essential technical knowledge includes familiarity with Windows operating systems and common application programs. The position offers a permanent contract, opportunities for professional development, and the flexibility of hybrid work, combining team collaboration with remote office options.