1st and 2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role seeks a dedicated 1st and 2nd Level Support Specialist to join a client team immediately on a permanent, full-time basis. The core responsibility involves managing the entire support lifecycle, from receiving user requests and disruption reports via phone, email, or in-person, through to resolution. You will be responsible for analyzing and classifying incoming IT disruptions, documenting all activities within a ticketing tool, and escalating complex issues to administrators. Furthermore, the position requires hands-on involvement in installing and configuring new hardware and software for users on-site, alongside providing comprehensive assistance for all general IT user inquiries. Key qualifications include a completed IT education, proficiency in Windows and MAC OS environments, MS Office/Microsoft 365, and practical experience using ticketing systems. Success hinges on strong technical knowledge combined with excellent service orientation and teamwork.