IT Specialist in Service Desk | IT Specialist im Service Desk (m/w/d)

Job Summary

This role is ideal for a dedicated IT professional looking to launch a career within a large international company based in Berlin, specializing in smooth IT processes across six countries. As an IT Specialist in the Service Desk, you will serve as the primary technical contact for national and international support inquiries, handling them in person, via phone, or email. Key responsibilities include managing user requests from initial contact through error analysis to solution development, performing client installation and administration, and conducting user training. The position requires a completed vocational qualification in IT (such as IT System Integration Specialist or IT Customer Advisor) and initial professional experience in IT Service or Support. This is a full-time, permanent position offering flexible working hours, potential for home office, and extensive training opportunities, making it an attractive step for career growth.