Onsite IT Support Technician (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)

Job Summary

This role is an excellent opportunity for career starters or lateral entrants to establish themselves in the IT industry, providing essential onsite support within a prominent banking group in Frankfurt am Main. The core responsibilities involve diagnosing and resolving incidents and change requests specifically within Windows 10 infrastructures and the Office 365 environment. The technician will be responsible for processing customer disruption reports received via phone, email, or ticketing systems, ensuring all solutions are documented accurately in the ITSM tool, and adhering strictly to established Service Level Agreements (SLAs). Key qualifications include a completed IT vocational qualification (such as an IT Specialist for System Integration) or comparable experience, coupled with practical skills in using ticketing and documentation systems, and prior experience in remote support. This position offers a stable, permanent contract with predictable working hours and a supportive team environment.