Lead Helpdesk Specialist and IT Systems Administrator | Fachlicher Leiter Helpdesk/IT-Systemverwalter/Administrator (m/w/d)

Stadt Dessau-Roßlau Haupt- und Personalamt

Dessau-Roßlau, Sachsen-Anhalt, Deutschland
Published Dec 23, 2025
Full-time
Permanent

Job Summary

The City of Dessau-Roßlau is seeking a Lead Helpdesk Specialist and IT Systems Administrator to join their IT/Digitalization department. This permanent, full-time role involves the technical leadership of the IT Helpdesk, focusing on process and workflow development. Day-to-day responsibilities include comprehensive IT system administration, covering monitoring and operation of infrastructure, server rooms, climate control, and UPS systems. Key technical duties involve managing Windows and Linux servers (virtual and physical), administering MS SQL and Oracle databases, and handling network administration tasks such as firewalls, switches, and WLAN. The successful candidate will also manage Active Directory for user and security policy administration and oversee software management using the Baramundi Management Suite. This position requires a strong technical background, preferably in IT or Electrical Engineering, and offers a varied workload in a supportive team environment with excellent public sector benefits.

Required Skills

Education

University degree (Diploma/Bachelor) in Computer Science, Business Informatics, or a comparable field; OR a degree in Electrical Engineering (FH/Bachelor); OR a completed vocational training as an IT Specialist, IT System Electronics Technician, or a comparable IT profession. Foreign qualifications must be officially recognized by German institutions.

Experience

  • Professional experience in leading and motivating a Helpdesk team (advantageous)
  • Experience in organizing workflows and task distribution for a Helpdesk team (advantageous)
  • Experience in IT project management and steering external contractors (advantageous)
  • Foundational knowledge in the specified task areas (desirable)
  • 3 years of professional experience if holding a degree in Electrical Engineering
  • 6 years of professional experience if holding a vocational qualification in IT

Languages

Not specified

Additional

  • Valid driver's license Class B (desirable); Requirement to provide a police clearance certificate (Führungszeugnis) upon hiring.