1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level technical support, serving as the primary point of contact for user inquiries and system disruptions via phone, email, and in-person. Key responsibilities include analyzing, classifying, and documenting incoming IT issues using a ticketing system, ensuring timely resolution or escalation to administrators. The specialist will also be responsible for the on-site installation and configuration of new hardware and software for end-users, alongside providing general IT assistance and guidance. The ideal candidate possesses a completed IT-related education, strong technical skills in standard operating systems (Windows 10/11, macOS X) and MS Office/Microsoft 365, and proven experience with ticketing systems. Excellent service orientation, communication skills, and teamwork are crucial for success in this client-facing support position.