Service Management Specialist | Referent (m/w/d) Service Management

Job Summary

This specialist role focuses on the operational oversight and coordination of Document Provisioning Services (DPS) systems for the IT service provider subsidiary of a leading international insurance company. Day-to-day responsibilities include monitoring system performance, configuring workflows using tools like NTWare sysHub, and implementing critical process or configuration changes. The specialist will be instrumental in the operational approval of new products and processes, actively participating in DPS projects to design platform architecture and configure systems. Key requirements include a degree in Computer Science or Business Informatics, practical experience in Release Management, and proficiency with ITIL processes, Windows/Linux platforms, PowerShell, and Java development. This full-time, permanent position in Düsseldorf offers attractive benefits such as mobile working options, flexible hours, and a supportive, development-focused work environment.