IT Specialist in Service Desk | IT Specialist im Service Desk (m/w/d)

Job Summary

This role involves acting as the primary technical contact for national and international support inquiries, handling communication via phone, email, and in person. The specialist will be responsible for managing user requests from initial contact through fault analysis and solution development. Key tasks include client installation and administration, conducting user training sessions, and collaborating with various departments. Candidates should possess a completed vocational qualification in the IT field, such as an IT Specialist for System Integration or IT System Electronics Technician, coupled with initial professional experience in IT Service or Support. The position offers an open-ended employment contract, comprehensive onboarding, flexible working hours, home office options, and extensive professional development opportunities, making it an attractive career step within a large, international IT service provider.