Team Leader Onsite Support | Teamleiter Onsite Support (m/w/d)

Job Summary

This role is for a Team Leader of Onsite Support services at an IT company in Neckarsulm, specializing in IT services and engineering solutions. The successful candidate will be responsible for guaranteeing high customer satisfaction and maintaining critical Service Level Agreements (SLAs). Daily tasks involve coordinating projects, planning resource deployment for seamless service delivery, managing technical escalations, and providing technical leadership to assigned IT employees, including leading team meetings and participating in the hiring process. Key qualifications include completed vocational training in an IT field (such as IT Specialist for System Integration or IT Systems Electronics Technician), practical professional experience as a Field Service Technician, proven experience in leading teams, and expertise in escalation management. This position offers an international work environment, continuous training opportunities, and starts as temporary employment with the option for permanent takeover.