IT Service Technician and Team Leader | IT Servicetechniker mit Teamleiterfunktion (m/w/d)

Job Summary

This role seeks an IT Service Technician and Team Leader in Hamburg to join a market-leading provider of IT solutions and service management, offering a path to permanent employment. The successful candidate will blend hands-on technical expertise with crucial leadership responsibilities. Day-to-day duties involve serving as the vital interface between management and team members, leading team meetings, managing resource planning (vacations, substitutions), and participating in organizational client meetings. Technically, the role requires providing essential onsite support across Windows, Mac, Network, and Telecommunication systems. Key qualifications include an IT education or equivalent, detailed knowledge of current Windows operating systems, expertise in networking (Layer 1-3), and structured, ticket-based working methods. Proficiency in German is required, with English skills being advantageous. This position is ideal for an IT-savvy, responsible professional looking to advance their career by combining technical service delivery with team leadership.