IT Support Specialist Applications | IT Support Mitarbeiter Applications (m/w/d)

Job Summary

This role involves working as an IT Support Specialist focusing on application management for one of Germany's largest IT system houses. Day-to-day responsibilities include processing application tickets, conducting error analysis, troubleshooting disruptions, and escalating complex issues to the development team. A core part of the job is monitoring application operations to ensure high availability and providing direct support and consultation to end-users regarding SQL databases and specialized applications. The specialist will also be responsible for creating, updating, and maintaining comprehensive documentation and the knowledge base. Key requirements include a completed vocational training in the IT field (e.g., IT Specialist for System Integration), fundamental knowledge of Windows OS and MS Office, and strong communication skills. Experience with SQL databases and Java EE is essential, making this an attractive opportunity for professionals seeking a responsible role with good career development prospects in a collaborative team environment.