IT Expert Service Management ISO 20000 - Remote | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This role seeks an IT Expert specializing in Service Management, focusing on ISO 20000 standards, to support major German industrial clients (automotive, chemical, plastics). Day-to-day responsibilities include managing user accounts and permissions within Active Directory, documenting IT processes in the knowledge base, and participating in IT system implementation projects. A core function involves handling 1st and 2nd level IT support incidents via ticketing systems, classifying, and resolving them, alongside installing and configuring Windows clients and standard software like Microsoft Office 365. The ideal candidate holds a completed qualification as an IT Specialist for System Integration or equivalent, possesses strong service orientation, and has initial professional experience in 1st and 2nd level IT support. Experience with ticketing systems like Jira or ServiceNow and solid knowledge of Microsoft administration (Windows 10/11, Office 365, Active Directory) are advantageous. This position offers a permanent contract, flexible working hours, and significant remote work options.