IT Service Desk Specialist | 22.1 IT-Service Desk Spezialistin/Spezialist (m/w/d)
Landesamt für Zentrale Polizeiliche Dienste NRW
Job Summary
This role involves ensuring the functional capability of information technology for the North Rhine-Westphalian Police, contributing directly to internal security. As the 'First Point of Contact' within the 24/7 IT Control Center, you will primarily handle the acceptance and initial investigation of IT disruption reports that cannot be resolved locally by police authorities. Day-to-day tasks include monitoring the statewide mobile and stationary ICT environment, performing 1st-Level support for rapid fault clearance (including mobile devices and applications), and supporting police authorities with technical and professional questions regarding the police case processing system (ViVA/mViVA). Candidates must possess a degree in IT/Communications Technology or equivalent vocational training combined with significant relevant professional experience. The position offers a secure, meaningful job in the public sector, including flexible working and a strong work-life balance.
Required Skills
Education
Bachelor's degree or equivalent in Information or Communications Technology, or a comparable field; OR completed vocational training plus certification as a State-certified Technician (Staatlich geprüfte/r Techniker/in) or Operative Professional; OR completed relevant vocational training plus three years of relevant professional experience.
Experience
- Professional experience in IT Service Management (desirable)
- At least three years of relevant professional experience in the areas mentioned above (if applying with vocational training only)
Languages
Additional
- Willingness to undergo an expanded security clearance (SÜ 2); Residence in Germany or an EU member state for at least five years is required for security clearance; Mandatory Class B (Class 3) driver's license.
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