Service Help Desk Employee | Mitarbeiter Service-Help-Desk (m/w/d)

Job Summary

This role involves providing essential 1st Level Support and technical service, focusing on the analysis and resolution of technical issues related to plant technology, including conveyor systems, process technology, and climate/ventilation systems. Key responsibilities include direct customer support via phone and remote maintenance for rapid fault analysis and solution development, as well as meticulous documentation of all inquiries and solutions within the ERP system. Candidates should possess a completed technical education, preferably with experience in the specified plant technology areas, strong customer orientation, and a solution-oriented approach. Routine travel (approx. 30%) for on-site fault analysis and maintenance is required, making this an attractive position for technically skilled professionals who enjoy direct customer interaction and problem-solving in a dynamic environment.