First and Second Level IT Support Specialist | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

This exciting role seeks a dedicated professional to serve as the primary point of contact for technical issues, operating within the First and Second Level Support structure. Day-to-day tasks involve the acceptance, rigorous review, and processing of all incident reports. A core responsibility is the complete management of the telephone and ticketing systems, including tracking resolution progress and ensuring thorough documentation of all steps taken. Unresolved issues must be efficiently forwarded to Third Level Support. Additionally, the specialist will provide crucial support to customer projects by assisting with data cleaning initiatives and detailed error analysis. Candidates should possess a completed vocational training or a relevant degree in fields like IT, Electrical Engineering, or Mathematics, combined with initial practical experience in system administration. This role offers the stability of an unlimited contract and excellent opportunities for professional growth via the FERCHAU Academy.