IT Support Specialist (First & Second Level) | Mitarbeiter (m/w/d) First- & Second-Level-Support

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical issues, managing the end-to-end lifecycle of support requests through a dedicated ticketing system. Your daily responsibilities include accepting, analyzing, and resolving 1st and 2nd level support queries, while escalating complex cases to the 3rd level team. Beyond standard troubleshooting, you will play a key role in customer projects involving data cleansing and error analysis, ensuring internal systems remain accurate and updated. This position is particularly attractive for career starters or junior professionals looking to build a career with a major engineering and IT service provider. The role offers a permanent employment contract, access to the FERCHAU Academy for continuous professional development, and a supportive team environment with additional benefits like childcare allowances and specialized training programs.