IT Service Employee | IT-Service Mitarbeiter (m/w/d) in Dresden

Job Summary

This role is for an IT Service Employee in Dresden, working for a global IT service provider known for long-term partnerships and continuous service improvement. The successful candidate will be responsible for analyzing and resolving IT disruptions in both standard and proprietary software and hardware, managing support requests through a ticketing system, and escalating issues to 3rd level support. Key tasks also include installing and configuring PCs and laptops, regularly checking IT equipment, and ordering and setting up new hardware. This position requires strong IT skills, excellent problem-solving abilities, and a customer-focused approach. It offers a stable, full-time position with an indefinite contract and opportunities for professional growth within a diverse company.