2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This versatile 2nd Level IT Support role, located in Munich, requires an IT-savvy professional with strong organizational skills and the ability to maintain composure in fast-paced situations. Day-to-day responsibilities include comprehensive documentation of all processes within the ticketing system, scheduling appointments with end-users, and providing hands-on support for IT component setup, dismantling, and relocation. The specialist will also handle basic installations, software assignments, and the direct installation of PCs, notebooks, and monitors in the customer environment, alongside managing reported incidents. The ideal candidate will have completed relevant IT vocational training (e.g., IT Specialist for System Integration or IT System Electronics) or possess equivalent professional experience in a Workplace environment, such as User Support or On-Site Service. This position offers excellent prospects for long-term collaboration within an international setting.