2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role involves working as a 2nd Level Application Support Specialist for an IT service provider focusing on Managed Services, specifically supporting a major automotive and commercial vehicle manufacturer in Munich. Day-to-day responsibilities include processing, classifying, and documenting incoming incidents and service requests, qualifying fault reports, and ensuring their correct escalation to the appropriate unit. You will be responsible for developing initial solutions using knowledge databases and defined procedures. The position requires fundamental knowledge of networking, server, storage, application support, or end-user computing to accurately assess and forward issues. This is an attractive opportunity for professionals with prior service desk experience, as well as motivated career changers, offering long-term employment, continuous qualification options, and stable shift-based working hours.