Service Desk Employee | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role as a Service Desk Employee in Hamburg, Germany, is within a global IT services and engineering solutions company, initially offered through temporary employment with the option for permanent takeover. The core responsibilities involve providing 1st Level Support, analyzing and resolving hardware and software faults, and managing incoming incident reports. Day-to-day tasks include prioritizing, classifying, and meticulously documenting issues within a ticketing system, providing initial remote support solutions, and escalating complex problems to specialized technical teams. The ideal candidate will have prior experience in 1st Level Support, routine proficiency with MS Office applications, current Windows operating systems, and familiarity with ticketing and remote tools. This position offers significant opportunities for personal and professional development through extensive training programs, the chance to take immediate responsibility in interesting projects, and flexible working time/location arrangements.