2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This role involves joining a leading IT service provider in Düsseldorf as a 2nd Level Support Specialist, focusing on resolving complex technical issues for demanding clients. Day-to-day responsibilities include processing incoming software and hardware malfunctions, classifying, prioritizing, and documenting these incidents within a ticketing system. The specialist will initiate measures, conduct detailed error analyses, offer solutions, and provide first-level assistance via remote support, escalating complex cases to higher-level units when necessary. The ideal candidate possesses a completed vocational training in the IT field or an equivalent qualification, coupled with strong affinity for IT and practical experience using Windows 10 and Microsoft Office 365. This position offers a long-term career perspective, attractive compensation, intensive onboarding, and opportunities for professional development, making it an excellent step for an experienced IT professional seeking stability and growth.