1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, serving as the first point of contact for user inquiries and technical issues. Key responsibilities include receiving and classifying IT incidents via phone, email, and in-person, documenting them in a ticketing system, and ensuring timely resolution or escalation to administrators. The specialist will also be responsible for installing new hardware and software and assisting users with general IT-related questions. The ideal candidate will possess a strong IT background, excellent problem-solving skills, and a customer-focused approach, making this an attractive opportunity for those looking to apply their technical expertise in a dynamic support environment.