IT Support Specialist | IT Support Specialist (w/m/d)

Job Summary

Join HARTMANN as an IT Support Specialist in Heidenheim an der Brenz, Germany, and play a crucial role in maintaining and optimizing the global IT infrastructure. You will be responsible for providing first and second-level support to employees via phone, in-person, and through the ticketing system, ensuring prompt resolution of IT issues. Key daily tasks include qualifying and routing inquiries, providing on-site support across German locations, and managing the entire lifecycle of IT devices—from procurement and operation to repair and decommissioning. The role requires active participation in developing and maintaining the Global IT Service Knowledge Base, conducting onboarding training for new staff, and supporting the implementation of new IT processes. This position is ideal for a customer-oriented professional with strong problem-solving skills and a background in IT support processes (such as ITIL), seeking to make a tangible difference in a healthcare-focused environment.