IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd-Level IT support, ensuring seamless technology integration and high customer satisfaction for clients and internal staff. Day-to-day duties include performing incident management, installing and configuring hardware and software for new employees, and meticulously documenting all requests and solutions within the knowledge base. A key focus is the continuous monitoring of service quality and identifying process improvements within the support structure. The ideal candidate possesses a relevant IT qualification (such as an IT Specialist for System Integration) and 1-3 years of professional experience in user helpdesk environments, coupled with strong knowledge of networking, operating systems, and common software applications. This position is attractive as it offers collaboration using modern tools (SAP, Microsoft, Salesforce, Atlassian) and opportunities for professional development within an ambitious technology integration team.