IT Service Desk Technician - Linux & Networks | IT Servicedesk Techniker (m/w/d) Schwerpunkt Linux & Netzwerke
FERCHAU GmbH Niederlassung Köln
Job Summary
As an IT Service Desk Technician specializing in Linux and Networks, you will serve as the primary point of contact for technical support, handling service requests and support tickets. Your day-to-day responsibilities include analyzing and resolving system malfunctions, assisting with network issues such as DHCP and routing, and performing initial Linux system administration tasks like user management and log analysis. You will be responsible for the installation of software, monitoring IT infrastructure, and guiding users through the setup of telecommunications equipment. This role is particularly attractive due to its blend of Windows and Linux environments, offering a permanent employment contract with modern hardware and extensive training opportunities through the FERCHAU Academy. The position provides a stable yet dynamic environment where you can sharpen your profile in both user support and technical system maintenance, with the added benefit of mobile work options and comprehensive employee discounts.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable qualification.
Experience
- Professional experience in IT Support and User Help Desk (1st Level)
- Practical experience in Linux system administration tasks
- Experience in troubleshooting network-related issues
- Experience using remote support tools and ticket-based workflows
- Experience in software installation and user profile configuration
Languages
Additional
- Must provide availability and salary expectations. Permanent employment contract offered. Mobile work options available depending on the client company.
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