IT Service Technician Second Level Support | IT Service Techniker Second Level Support (m/w/d)

Job Summary

This role is for an experienced IT Service Technician specializing in Second Level Support in Mannheim. The successful candidate will be responsible for handling disruptions and customer inquiries, coordinating support both on-site and remotely. A key component of the job involves actively participating in IT infrastructure projects and collaborating with various departments. Day-to-day tasks include providing continuous support for existing and new IT systems, ensuring the availability of customer-specific IT infrastructures, and contributing to their ongoing development. The ideal candidate possesses a completed IT qualification, such as an IT Specialist for System Integration, coupled with relevant professional experience. Strong knowledge of Microsoft Windows Server and Client environments, along with a reliable, self-responsible, and solution-oriented work ethic, is essential for success in this challenging and responsible position.