Onsite IT Technician | Onsite IT Techniker (m/w/d)

Job Summary

This role as an Onsite IT Technician, based in Darmstadt, offers a secure and long-term career path focused on delivering high-quality managed IT services. The core responsibilities involve hands-on administration and maintenance of the Active Directory and managing the entire lifecycle of IT incidents. Day-to-day, you will handle incoming disruptions via ticketing systems and email, applying first-level and second-level resolution strategies, performing necessary fixes, and conducting follow-up checks. A key aspect is also maintaining thorough documentation of all work processes and instructing users on software usage. Candidates should bring existing experience in Service Desk operations, proficiency with ticketing and documentation management systems (including SLAs), and a solid understanding of current MS Windows and Office programs. The position requires an analytical mindset, a structured work approach, and good German language skills for effective communication.