IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is an exciting opportunity for an IT-savvy and communicative professional to join a market-leading company specializing in IT solutions and service management in Berlin. As an IT Support Specialist, you will be crucial in managing 1st and 2nd level support for telecommunications (TK) and video conferencing (VK) systems. Key responsibilities include managing the vVoIP environment (innjovphone), processing incident reports, creating detailed documentation, and performing hardware rollouts and inventory tasks. The ideal candidate will have professional experience in IT support, strong knowledge of Windows, MS Office, and ticketing systems, and relevant qualifications such as an IT Specialist certification or equivalent, along with an MCSA or comparable Microsoft certification. This position offers development opportunities, continuous professional training, and a modern work atmosphere within an established company.