IT Support Specialist for System Integration | IT Support Fachinformatiker für Systemintegration (m/w/d)

Job Summary

This role is an excellent opportunity for career starters or professionals transitioning into IT, focusing on establishing a foundation for an IT career within a supportive team environment in Munich. The specialist will be responsible for providing comprehensive IT support, acting as the first point of contact for customer inquiries received via email, ticketing systems, or phone. Daily tasks involve logging, processing, and resolving tickets, performing error analysis, and addressing problems or change requests primarily within Windows infrastructure and Office 365 environments, while adhering strictly to Service Level Agreements (SLAs). Key requirements include a completed IT education or equivalent experience, familiarity with remote support, and hands-on experience with documentation and ticketing systems. This position offers an indefinite contract and the potential for permanent employment after an initial temporary placement, making it an attractive step for professional development in IT support.