Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

This role involves working as an Onsite Support Technician in Nuremberg for a company specializing in infrastructure solutions and service management, primarily serving pharmaceutical clients across Europe. The successful candidate will be responsible for providing essential First Level Support, analyzing and resolving hardware and software issues using a knowledge database, and assisting users with their end devices, applications, and IT processes. Key duties include technical classification of customer inquiries, escalation of complex issues, and providing support via phone and the Service Now ticketing system. The position requires a completed vocational training in IT (e.g., IT Specialist for System Integration or equivalent), technical and organizational understanding, and proficiency in both German and English. This is an attractive opportunity offering a modern work environment, varied tasks in a future-proof industry, and the potential for permanent employment after an initial temporary contract.