Service Desk Engineer | Service Desk Engineer (w/m/d)

Job Summary

This role as a Service Desk Engineer in Cologne involves providing essential 1st and 2nd Level IT support, managing key ITSM processes, and ensuring compliance with Service Level Agreements (SLAs). Day-to-day responsibilities include qualifying, prioritizing, and categorizing incoming support requests received via phone, email, and ticketing systems, as well as providing dedicated support to assigned key customers. The ideal candidate possesses a relevant IT qualification, such as an IT Specialist or IT System Electronics Technician, or comparable professional experience. Strong technical knowledge of hardware, current Microsoft operating systems, and standard applications like Microsoft Office is crucial. This position offers an attractive opportunity to work for a long-standing partner of German industry, providing intensive training, the possibility of remote work, and a clear path to permanent employment within a supportive team environment.