Senior Consultant Process Management | Senior Consultant Process Management (m/w/d)

Job Summary

The Senior Consultant Process Management will play a crucial role in shaping the digital future of the German Federal Armed Forces (Bundeswehr) by contributing to the design, development, and communication of IT Service Management (ITSM) processes. This position involves complex technical tasks supporting leadership within the ITSM context, including deriving requirements for IT support systems and accompanying their development. A core responsibility is the practical analysis of value chains and business logic within ITSM, ensuring knowledge transfer across the organization. Candidates must possess a strong background in process management methodologies, ITIL V3/ITIL 4, and demonstrate excellent conceptual and strategic thinking abilities. The role requires a degree in a relevant field (e.g., Business Administration, STEM) and at least four years of professional experience, coupled with fluent German and very good English skills, and willingness to travel nationally and internationally (approx. 20%).