IT Service Team Lead | Teamleiter IT-Service-Team (m/w/d)

Job Summary

This is a challenging and rewarding full-time, permanent position in Hamburg (with up to 50% hybrid/remote work) leading an IT Service Team focused on providing high-quality IT Security services. The Team Lead will hold technical responsibility for the team, managing deployment planning, and ensuring all customer inquiries are resolved in compliance with Service Level Agreements (SLAs). Key daily activities include actively supporting the team in 2nd and 3rd-Level Support, optimizing resource allocation for daily tasks, and serving as the technical liaison to clients' operational levels. The role requires a strong focus on team development, continuous education, and maintaining robust knowledge transfer and documentation. Candidates must possess an IT-related degree or vocational qualification, initial team leadership experience, and profound knowledge of IT Security solutions. This position is ideal for a highly communicative, service-oriented professional passionate about IT security and eager to shape their career in a dynamic growth market.